Privacy Policy

Last updated: June 18, 2026

Cosmic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, secure launcher, Cosmic External software, support channels, and related services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following categories:

Account and purchase information: Email address, billing details, order history, license term selected, and payment confirmation data provided at checkout.
License data: License keys, activation status, device identifiers used for license validation, and license expiration dates.
Support communications: Messages, tickets, and correspondence sent through support forms, email, or Discord community channels.
Usage data: Pages visited, download activity, launcher session data, feature usage patterns, and preferences configured in Settings.
Device and technical information: IP address, browser type, operating system version, hardware compatibility data, error logs, crash reports, and diagnostic information.
Cookies and similar technologies: Session tokens, authentication state, and analytics data collected through cookies, local storage, and comparable technologies.

How We Collect Information

We collect information when you:

Purchase a license or enter a license key.
Create an account or authenticate through the access portal.
Download, install, or use Cosmic External and the launcher.
Contact support or participate in community channels.
Visit our website or interact with Cosmic web applications.
Enable notifications, auto-updates, or other preference settings.

How We Use Your Information

We use collected information to:

Deliver licenses, software downloads, updates, and access for the purchased term.
Process one-time payments and manage billing and refunds.
Authenticate users and prevent unauthorized license sharing or fraud.
Provide customer support and respond to inquiries.
Send service notifications, security alerts, and billing confirmations.
Improve performance, reliability, and security of the Services.
Analyze usage trends to enhance product features and documentation.
Comply with legal obligations and enforce our Terms of Service.

Legal Bases for Processing

Where applicable under data protection laws, we process your information based on: performance of a contract (providing the Services you purchased), legitimate interests (security, fraud prevention, and product improvement), compliance with legal obligations, and your consent where required (such as for certain marketing communications).

Payment Processing

One-time payments are processed according to the selected payment provider's requirements and policies. We do not store full payment card numbers on our servers and do not store payment methods for recurring billing. Payment providers may collect and process billing information directly in accordance with their own privacy policies.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service providers: Payment processors, hosting providers, email delivery services, analytics tools, and support platforms bound by confidentiality obligations.
Legal requirements: Government authorities, law enforcement, or regulators when required by applicable law, court order, or legal process.
Business transfers: Successor entities in the event of a merger, acquisition, or sale of assets, subject to this Privacy Policy.
Protection of rights: Third parties when necessary to investigate fraud, enforce our Terms, or protect the safety of users and the Services.

Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. License and billing records may be retained for the duration of your active license term and for a reasonable period thereafter for accounting and legal compliance purposes.

Data Security

We implement technical and organizational measures to protect your information, including encryption in transit, access controls, secure infrastructure practices, and regular security reviews. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and understand how users interact with the Services. You may control cookie settings through your browser, though disabling certain cookies may affect functionality such as authentication and saved preferences.

International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers in compliance with applicable data protection laws.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal retention requirements.
Object to or restrict certain processing activities.
Request a portable copy of your data in a structured format.
Withdraw consent where processing is based on consent.
Opt out of non-essential marketing communications.

To exercise these rights, contact privacy@cosmic-panel.xyz. We will respond within the timeframe required by applicable law.

Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

Third-Party Links

Our Services may contain links to third-party websites, Discord communities, or payment portals. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, data requests, or concerns, visit our Contact page or email:

Website: https://cosmic-panel.xyz

Privacy: privacy@cosmic-panel.xyz
Support: support@cosmic-panel.xyz
Legal: legal@cosmic-panel.xyz